Organizations create and deliver value in the form of a product or service, which they offer to consumers or to other organizations. For example, manufacturing organizations create tangible products such as cars,
batteries, and electronic devices, while other organizations create
intangible ‘‘products’’ or services such as insurance, healthcare, and
consulting. Regardless of the type of organization, however, the product or service is created via a business process—a sequence of interconnected tasks or activities that take a set of inputs and convert them into the desired output.