Monitoring and Operations with SAP Solution Manager

Monitoring and Operations with SAP Solution Manager

2013
978-1-59229-884-6
703

Product Details

• Learn about the new monitoring and alert infrastructure in release 7.1
• See how administrative tools and root cause analysis are used in real life
• Master technical reporting, monitoring with various tools and systems, and more

Don’t be a stranger to SAP Solution Manager’s monitoring and alerting infrastructure! With this book, you’ll get the expert knowledge you need to confidently wield all of the many tools, functions, and options that SAP Solution Manager offers. From configuration to application, learn how to use everything that’s at your disposal to make your SAP system as efficient as possible.

Configuration and Architecture
Get the basics: how SAP Solution Manager works in your unique system landscape, what its different areas are, and how to set it up.

Technical Monitoring
Learn about the new monitoring and alerting infrastructure and understand how it will help automate your system landscape monitoring and analyze your system’s performance and status. 

Special Situations
Supplement general monitoring with the native monitoring capabilities of different SAP technologies, such as SAP NetWeaver BW and SAP NetWeaver PI.

Management and Control
Data Volume Management and Job Scheduling Management are key for technical operations. Control your system and increase its cost efficiency with these tools.

Real-World Example Scenario
Follow along as a medium-sized toy company configures and uses SAP Solution Manager to monitor its system and meet its specific business needs.

Highlights

• Architecture and configuration
• Diagnostics agents
• Application Lifecycle Management (ALM)
• Alerts and change analysis
• Data Volume Management
• Job Scheduling Management
• Root cause analysis
• End-user experience monitoring
• Business process monitoring and operations
• Authorizations

The Authors

Lars Teuber has worked at BIT Consulting GmbH in Dresden, Germany, since 2008, where he has been able to expand his knowledge of SAP Solution Manager in SAP Solution Manager development projects. He works with design and implementation aspects of system monitoring, performance analysis, and implementation of SAP Solution Manager in projects.

Corina Weidmann has worked at SAP SI AG in Dresden, Germany, since 2000. At SAP, she provides valuable support for the development of business process monitoring through her own projects using SAP Solution Manager. 

Liane Will has worked in the Active Global Support department at SAP AG since 1998. She gained her experience in the system operation of SAP solutions by supporting customers in solving problems and establishing best practices in system operation. She manages a team that focuses on the implementation and optimization of the application lifecycle management based on SAP Solution Manager.

 

Table of Contents

  • ... Foreword by the Board of Directors ... 17
  • ... Foreword ... 19
  • 1 ... Introduction to Technical Operations ... 21
  • 1.1 ... Operations Control Center and Run SAP Like a Factory ... 21
  • 1.2 ... Significance of Application Lifecycle Management for Technical Operations ... 23
  • 1.2.1 ... Application Lifecycle Management ... 23
  • 1.2.2 ... ALM Phases ... 25
  • 1.2.3 ... ALM Processes ... 27
  • 1.3 ... Technical Operations Using SAP Solution Manager ... 29
  • 1.4 ... Project Management ... 32
  • 1.4.1 ... What Is a Project? ... 32
  • 1.4.2 ... Run SAP Method ... 33
  • 1.5 ... Toys Inc.: Initial Situation ... 34
  • 1.5.1 ... Company ... 34
  • 1.5.2 ... System Landscape ... 34
  • 1.5.3 ... IT Operations ... 35
  • 1.6 ... Additional Documentation ... 38
  • 2 ... Architecture and Configuration of SAP Solution Manager 7.1 ... 39
  • 2.1 ... Architecture of SAP Solution Manager ... 39
  • 2.1.1 ... User Interface ... 40
  • 2.1.2 ... Components of the SAP Solution Manager System ... 41
  • 2.1.3 ... Logical Layers ... 42
  • 2.1.4 ... Managed Systems ... 44
  • 2.2 ... Infrastructure and Communication with SAP Solution Manager ... 48
  • 2.2.1 ... SAP Host Agent ... 48
  • 2.2.2 ... Diagnostics Agent ... 53
  • 2.3 ... Landscape Management and Presentation in SAP Solution Manager ... 63
  • 2.4 ... Navigation in SAP Solution Manager 7.1: Work Center ... 67
  • 2.5 ... Initial Configuration of SAP Solution Manager ... 70
  • 2.5.1 ... Configuration of SAP Solution Manager ... 71
  • 2.5.2 ... System Preparation ... 71
  • 2.5.3 ... Basic Configuration ... 76
  • 2.5.4 ... Configuration of Managed Systems ... 82
  • 2.6 ... Customer Example: SAP Solution Manager Implemented at Munich Re ... 86
  • 2.7 ... Additional Documentation ... 89
  • 3 ... Implementation Projects ... 91
  • 3.1 ... Projects versus Solutions ... 91
  • 3.2 ... Project Types ... 92
  • 3.2.1 ... Template Project ... 93
  • 3.2.2 ... Implementation Project ... 93
  • 3.2.3 ... Maintenance Project ... 94
  • 3.2.4 ... Upgrade Project ... 94
  • 3.3 ... Project Cycle ... 94
  • 3.3.1 ... Project Administration ... 95
  • 3.3.2 ... Blueprint ... 95
  • 3.3.3 ... Configuration ... 96
  • 3.3.4 ... Testing ... 97
  • 3.3.5 ... Training ... 97
  • 3.3.6 ... Go-Live ... 97
  • 3.4 ... Prerequisites for Project Creation ... 98
  • 3.4.1 ... General Information on Configuration ... 98
  • 3.4.2 ... Necessary Authorizations ... 98
  • 3.4.3 ... Additional Requirements ... 100
  • 3.5 ... Project Definition and Project Administration ... 100
  • 3.5.1 ... Creating a Project ... 101
  • 3.5.2 ... General Data for Projects ... 103
  • 3.5.3 ... Specifying the Project Scope ... 103
  • 3.5.4 ... Defining Project Team Members ... 104
  • 3.5.5 ... Defining the System Landscape ... 105
  • 3.5.6 ... Creating and Changing Project Templates ... 107
  • 3.5.7 ... Working with Milestones in the Project ... 108
  • 3.5.8 ... Working with Organizational Units in the Project ... 108
  • 3.5.9 ... Project Standards ... 108
  • 3.6 ... Project Support for Monitoring Implementation ... 109
  • 3.6.1 ... Process Mapping ... 109
  • 3.6.2 ... Business Blueprint ... 112
  • 3.6.3 ... Maintaining Technical Contents ... 114
  • 3.6.4 ... Roadmap and AcceleratedSAP ... 114
  • 3.7 ... Implementation Documentation ... 116
  • 3.7.1 ... Adjusting Business Processes ... 117
  • 3.7.2 ... Adding Documents and Objects ... 117
  • 3.7.3 ... Maintaining Keywords and Attributes ... 119
  • 3.8 ... Reporting ... 119
  • 3.9 ... Documentation Transfer to Operations ... 121
  • 3.9.1 ... Creating a New Solution ... 121
  • 3.9.2 ... Transferring Information to an Existing Solution ... 123
  • 4 ... Root Cause Analysis ... 125
  • 4.1 ... Root Cause Analysis in SAP Solution Manager ... 125
  • 4.1.1 ... Prerequisites for Root Cause Analysis ... 127
  • 4.1.2 ... Navigation Concept ... 128
  • 4.1.3 ... Root Cause Analysis at Toys Inc. ... 131
  • 4.2 ... Method-Independent Tools ... 133
  • 4.2.1 ... OS Command Console ... 134
  • 4.2.2 ... File System Browser ... 136
  • 4.2.3 ... Introscope ... 138
  • 4.3 ... End-to-End Methodology: Change Analysis ... 144
  • 4.3.1 ... Change Analysis Tools in SAP Solution Manager ... 144
  • 4.3.2 ... Data Extraction and Storage ... 145
  • 4.3.3 ... Using End-to-End Change Analysis ... 149
  • 4.3.4 ... Using the Change Reporting Tool ... 153
  • 4.3.5 ... Approaches and Examples ... 161
  • 4.3.6 ... Configuration Validation ... 163
  • 4.4 ... End-to-End Methodology: Workload Analysis ... 181
  • 4.4.1 ... Workload Analysis Tools in SAP Solution Manager ... 181
  • 4.4.2 ... Data Extraction and Storage ... 182
  • 4.4.3 ... Using End-to-End Workload Analysis ... 184
  • 4.4.4 ... Using Database Analysis ... 188
  • 4.4.5 ... Using Thread Dump Analysis ... 190
  • 4.4.6 ... Approaches and Examples ... 193
  • 4.5 ... End-to-End Methodology: Trace Analysis ... 199
  • 4.5.1 ... Trace Analysis Tools in SAP Solution Manager ... 199
  • 4.5.2 ... Using End-to-End Trace Analysis ... 200
  • 4.5.3 ... Using Introscope Transaction Trace ... 207
  • 4.5.4 ... Approaches and Examples ... 209
  • 4.6 ... End-to-End Methodology: Exception Analysis ... 209
  • 4.6.1 ... Exception Analysis Tools in SAP Solution Manager ... 210
  • 4.6.2 ... Data Extraction and Storage ... 210
  • 4.6.3 ... Using End-to-End Exception Analysis ... 211
  • 4.6.4 ... Using the Log Viewer ... 213
  • 4.6.5 ... Approaches and Examples ... 215
  • 4.6.6 ... Exception Management ... 217
  • 4.7 ... Additional Documentation ... 225
  • 5 ... Technical Monitoring ... 227
  • 5.1 ... Motivation ... 227
  • 5.2 ... Overview of Technical Monitoring ... 228
  • 5.3 ... Monitoring and Alerting Infrastructure ... 229
  • 5.3.1 ... MAI Architecture ... 229
  • 5.3.2 ... MAI Data Providers ... 232
  • 5.3.3 ... Event Calculation Engine ... 236
  • 5.3.4 ... Alert Consumer Connector ... 241
  • 5.3.5 ... Template Concept for Monitoring System Components ... 242
  • 5.4 ... Technical Monitoring Configuration ... 246
  • 5.4.1 ... Overview ... 247
  • 5.4.2 ... Configure Infrastructure ... 247
  • 5.4.3 ... Standard Users ... 261
  • 5.4.4 ... Template Maintenance ... 264
  • 5.4.5 ... Define Scope ... 285
  • 5.4.6 ... Setup Monitoring ... 286
  • 5.4.7 ... Reporting ... 287
  • 5.4.8 ... Complete ... 288
  • 5.5 ... Technical Monitoring Work Center ... 289
  • 5.5.1 ... System Monitoring—Monitoring UI ... 290
  • 5.5.2 ... Alert Inbox ... 294
  • 5.6 ... Monitoring Concept at Toys Inc. ... 296
  • 5.6.1 ... Requirements for System Monitoring ... 297
  • 5.6.2 ... System Landscape Documentation ... 297
  • 5.6.3 ... Roles and Responsibilities ... 299
  • 5.6.4 ... Metrics ... 300
  • 5.6.5 ... Defining Thresholds ... 301
  • 5.6.6 ... Auto-Reaction Mechanisms ... 302
  • 5.6.7 ... Instructions and Escalation Paths ... 302
  • 5.7 ... Customer Example: Using SAP Solution Manager 7.1 for Technical Monitoring of an SAP Landscape for an Education Service Provider ... 302
  • 5.8 ... Customer Example: Using SAP Solution Manager 7.1 for Technical Monitoring at Geberit ... 306
  • 6 ... Monitoring Special Solutions ... 311
  • 6.1 ... BI Monitoring with SAP Solution Manager ... 311
  • 6.1.1 ... Properties of BI Monitoring ... 313
  • 6.1.2 ... Configuring BI Monitoring ... 316
  • 6.1.3 ... Purpose of BI Monitoring ... 326
  • 6.1.4 ... Using BI Monitoring ... 327
  • 6.2 ... Central Monitoring of SAP NetWeaver PI ... 336
  • 6.2.1 ... Advantages of PI Monitoring with SAP Solution Manager ... 338
  • 6.2.2 ... Configuring PI Monitoring ... 338
  • 6.2.3 ... Using PI Monitoring ... 350
  • 6.2.4 ... Message Search ... 357
  • 6.2.5 ... Additional Documentation ... 357
  • 6.3 ... End-User Experience Monitoring ... 358
  • 6.3.1 ... Concept of End-User Experience Monitoring ... 358
  • 6.3.2 ... Technical Infrastructure ... 360
  • 6.3.3 ... Configuring End-User Experience Monitoring ... 361
  • 6.3.4 ... Creating EEMon Scripts ... 364
  • 6.3.5 ... Using End-User Experience Monitoring ... 368
  • 6.3.6 ... Implementing EEMon in Toys Inc. ... 374
  • 6.3.7 ... Additional Documentation ... 376
  • 6.4 ... Monitoring Technical Connections ... 377
  • 6.4.1 ... Configuring Connection Monitoring ... 378
  • 6.4.2 ... Using Connection Monitoring ... 386
  • 6.5 ... Interface Channel Monitoring ... 387
  • 6.5.1 ... Prerequisites for Interface Channel Monitoring ... 388
  • 6.5.2 ... Configuring Interface Channel Monitoring ... 388
  • 6.5.3 ... Using Interface Channel Monitoring ... 394
  • 6.5.4 ... Additional Documentation ... 395
  • 6.6 ... Self-Monitoring in SAP Solution Manager ... 396
  • 6.6.1 ... Setting Up Self-Monitoring ... 397
  • 6.6.2 ... Using Self-Monitoring ... 398
  • 6.6.3 ... Additional Documentation ... 411
  • 7 ... Technical Administration ... 413
  • 7.1 ... Notification Management ... 414
  • 7.2 ... Maintaining Repeatable Activities: Overview ... 416
  • 7.3 ... Task Management ... 418
  • 7.4 ... Central System Administration (CSA) ... 420
  • 7.5 ... Guided Procedures ... 425
  • 7.5.1 ... Preparation ... 426
  • 7.5.2 ... Types of Guided Procedures ... 426
  • 7.5.3 ... Maintaining Guided Procedures ... 427
  • 7.6 ... Work Mode Management ... 439
  • 7.7 ... IT Calendar ... 442
  • 7.8 ... Central Tool Access ... 444
  • 7.9 ... Using Guided Procedures at Toys Inc. ... 446
  • 7.10 ... Additional Documentation ... 448
  • 8 ... Technical Analysis and Reporting ... 449
  • 8.1 ... Prerequisites and Motivation ... 449
  • 8.2 ... Service Level Management ... 451
  • 8.2.1 ... Growing Importance of Service Level Management ... 451
  • 8.2.2 ... Scope of Service Level Management ... 452
  • 8.2.3 ... Pros and Cons of Using Service Level Management ... 453
  • 8.3 ... Technical Analysis in SAP Solution Manager ... 454
  • 8.3.1 ... Generated Documents and Service Data Download ... 456
  • 8.3.2 ... SAP EarlyWatch Alert ... 456
  • 8.3.3 ... SAP EarlyWatch Alert for Solutions ... 461
  • 8.4 ... Service Level Reporting ... 462
  • 8.4.1 ... CCMS Monitoring Infrastructure ... 463
  • 8.4.2 ... CCMS Enhancement Options ... 464
  • 8.5 ... Setting Up Service Level Reporting ... 464
  • 8.5.1 ... Selection Options in the Service Level Report ... 466
  • 8.5.2 ... Central Performance History ... 470
  • 8.5.3 ... Central Performance History and Service Level Reporting ... 471
  • 8.5.4 ... Planned Downtimes and Critical Uptimes ... 474
  • 8.5.5 ... Service Level Reporting and Business Warehouse Systems ... 475
  • 8.5.6 ... Interpreting the Results from SAP EarlyWatch Alert and Service Level Reporting ... 475
  • 8.5.7 ... Post-processing the Service Level Report ... 481
  • 8.5.8 ... Publishing the Service Level Report ... 483
  • 8.6 ... Interactive Reporting ... 484
  • 8.6.1 ... System Reports ... 484
  • 8.6.2 ... Metric Monitor ... 488
  • 8.6.3 ... Extractor Framework ... 489
  • 8.6.4 ... Self-Monitoring of BW-Based Reports ... 493
  • 8.7 ... SAP NetWeaver Business Warehouse ... 494
  • 8.8 ... Management Dashboards ... 495
  • 8.8.1 ... Authorization Concept ... 497
  • 8.8.2 ... Calling and Managing the Management Dashboard ... 497
  • 8.8.3 ... Typical Management Dashboard Views ... 501
  • 8.9 ... Additional Documentation ... 503
  • 9 ... Data Volume Management ... 505
  • 9.1 ... Motivation and Key Questions ... 506
  • 9.2 ... Prerequisites and Setup ... 508
  • 9.2.1 ... Strategic Use/Benefit ... 508
  • 9.2.2 ... Users and Authorizations ... 509
  • 9.2.3 ... Technical Preparation ... 510
  • 9.2.4 ... Guided Initialization ... 511
  • 9.2.5 ... Initialization at Toys Inc. ... 530
  • 9.3 ... DVM Landscape ... 530
  • 9.3.1 ... Technical Scenarios for Data Volume Management ... 530
  • 9.3.2 ... Integrating More Systems ... 533
  • 9.4 ... Maintenance of DVM Infrastructure ... 535
  • 9.4.1 ... Status Summary for the Data Volume Management Work Center ... 536
  • 9.4.2 ... Treating Technical Problems ... 537
  • 9.4.3 ... Data Volume Management at Toys Inc. ... 538
  • 9.5 ... Configuring Analyses ... 539
  • 9.5.1 ... Defining the Analysis Scope ... 540
  • 9.5.2 ... Definition of Analyses at Toys Inc. ... 544
  • 9.6 ... Reporting Using the Data Volume Management Work Center ... 544
  • 9.6.1 ... Statistics and Trend ... 546
  • 9.6.2 ... Potential Savings ... 549
  • 9.6.3 ... Archiving Information ... 550
  • 9.6.4 ... Service Documents ... 551
  • 9.6.5 ... Query Execution at Toys Inc. ... 551
  • 9.7 ... Additional Documentation ... 557
  • 10 ... Job Scheduling Management ... 559
  • 10.1 ... Overview and Motivation ... 559
  • 10.2 ... Requirements for Job Scheduling Management ... 561
  • 10.2.1 ... Initial Analysis ... 561
  • 10.2.2 ... Analysis of Occurred Problems ... 562
  • 10.2.3 ... Creating User Types and Assigning Roles ... 562
  • 10.2.4 ... Technical Requirements ... 566
  • 10.2.5 ... Roadmap as an Integration Guide ... 566
  • 10.3 ... Setting Up and Using Components of the JSM Suite ... 567
  • 10.3.1 ... Job Overview ... 569
  • 10.3.2 ... Report BACKGROUND_JOB_ANALYSIS ... 570
  • 10.3.3 ... Job Management Work Center ... 570
  • 10.3.4 ... JSM Health Check ... 576
  • 10.3.5 ... Create Job Documentation ... 579
  • 10.3.6 ... Business Process Monitoring Alert Reporting Analysis ... 584
  • 10.3.7 ... SAP CPS by Redwood ... 586
  • 10.3.8 ... Job Request, Job Redirect of a Job Request Shortcut, and Job Interception ... 589
  • 10.3.9 ... ITSM Integration ... 599
  • 10.3.10 ... Notification ... 601
  • 10.4 ... Toys Inc. ... 601
  • 10.5 ... Additional Documentation ... 602
  • 11 ... Business Process Operations ... 605
  • 11.1 ... Business Process Monitoring Tools ... 605
  • 11.1.1 ... Methods: Stabilization and Improvement ... 606
  • 11.1.2 ... Business Process Analysis ... 608
  • 11.1.3 ... Business Process Analytics ... 610
  • 11.1.4 ... Business Process Monitoring ... 610
  • 11.1.5 ... Dashboards ... 612
  • 11.2 ... Monitoring Concept and Standard Processes ... 614
  • 11.2.1 ... Concepts and Roles in Business Process Monitoring ... 614
  • 11.2.2 ... Standard Procedure for Alert Handling ... 616
  • 11.2.3 ... Additional Documentation ... 618
  • 12 ... Authorizations in the SAP Solution Manager System ... 619
  • 12.1 ... Maintaining the User Master Record ... 619
  • 12.2 ... Password Management ... 622
  • 12.3 ... Maintaining Roles and Authorizations Using the PFCG Transaction ... 624
  • 12.3.1 ... Editing the Proposal Values of the PFCG Roles ... 628
  • 12.3.2 ... The Role Concept in SAP Solution Manager ... 631
  • 12.3.3 ... The Role Concept in Administered Systems ... 635
  • 12.3.4 ... Work Center Roles in SAP Solution Manager ... 636
  • 12.3.5 ... Functional Roles ... 642
  • 12.3.6 ... Infrastructure Roles ... 646
  • 12.3.7 ... CRM Authorization Roles ... 647
  • 12.3.8 ... Authorizations in SAP Service Marketplace ... 647
  • 12.3.9 ... Access Administration in SAP Solution Manager ... 648
  • 12.4 ... Information Sources for Authorization Assignments ... 650
  • 12.4.1 ... Security Guide for SAP Solution Manager 7.1 ... 650
  • 12.4.2 ... SAP Solution Manager—Security and Authorizations Wiki ... 651
  • 12.5 ... Creating an Authorization Concept ... 652
  • 12.5.1 ... Requirements Analysis ... 654
  • 12.5.2 ... Basic Concept ... 656
  • 12.5.3 ... Detail Concept ... 657
  • 12.5.4 ... Implementation and Testing ... 658
  • 12.5.5 ... Handover to Operations ... 658
  • 12.6 ... Customer Example—Authorization Concept at Munich Re ... 659
  • 12.7 ... Additional Documentation ... 660
  • ... Appendices ... 661
  • A ... Literature ... 663
  • B ... Glossary ... 665
  • C ... The Authors ... 671
  • ... Index ... 677